Privacy Policy

Effective date: 21 July 2026

We are committed to protecting your privacy and handling your personal information securely. This Privacy Policy explains how we collect, use, and protect your information when you visit afriviv.co.ke or place an order with us. By using our site, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal information

• Name
• Phone number
• Delivery address
• Email address and password, if you create an account

We collect your name, phone number, and delivery address when you check out — either as a guest, with your order details sent to us via WhatsApp, or saved to your account if you choose to sign in. If you create an account, we also collect your email address; your password is encrypted and managed securely by our authentication provider, and is never visible to us. Payment (e.g. M-Pesa) is arranged directly with our team via WhatsApp — we do not collect or process payment card details through this website.

1.2 Non-personal information

• IP address
• Browser type and version
• Pages viewed and time spent on the site
• Device information

1.3 Cookies & local storage

We use your browser's local storage to remember your cart, recently viewed items, and favourites, and to keep you signed in to your account between visits. We also use Google Analytics cookies to understand how visitors use our site. You can clear or block these at any time in your browser settings.

2. How We Use Your Information

• Process and fulfil your orders.
• Create and manage your account, including your order history and saved checkout details.
• Communicate with you about your order, via WhatsApp, phone, or email.
• Improve our website and services.
• Detect and prevent fraud or unauthorized activity.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share it with:

• Service providers: our website hosting and database provider, delivery/courier partners, and Google Analytics.
• Legal compliance: if required by law or to protect our rights.

4. Data Security

We take the security of your personal information seriously and use industry-standard measures to protect it, including access-controlled database policies. However, no online platform is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

• Access: request a copy of the personal data we hold about you.
• Correction: update or correct inaccuracies in your information.
• Deletion: request the deletion of your data or account, subject to legal and operational limitations.

To exercise your rights, including closing your account, contact us at support@afriviv.co.ke.

6. Third-Party Links

Our website may contain links to external sites, including social media pages. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.

7. International Users

As we ship worldwide, your data may be transferred and processed outside your country of residence. By using our website, you consent to such transfers in accordance with this Privacy Policy.

8. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. Please review this page periodically for updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: support@afriviv.co.ke
• Phone/WhatsApp: +254 798 899 013

10. Acceptance of Policy

By using our website, you consent to the terms of this Privacy Policy.