Shipping & Return Policy
Order Processing
Orders are typically processed within 1-2 business days of confirmation on WhatsApp. You'll be notified once your order has been dispatched.
Delivery Areas & Timelines
We deliver worldwide. We can arrange international shipping with couriers as needed.
- Nairobi: same-day delivery for orders placed before 3:00pm, next-day for orders placed after
- Rest of Kenya: 1-2 business days
- International: 1-10 business days, depending on destination
Delivery fees vary by location and will be confirmed with you before your order is dispatched.
Exchanges
We don't offer returns or refunds, but we do offer exchanges. If your item doesn't fit or isn't quite right, you can exchange it for another size or a different item of equal value within 7 days of delivery, provided it's unworn, unwashed, and in its original condition with tags attached.
To start an exchange, contact us on WhatsApp with your order details.
Non-Exchangeable Items
- Items marked as final sale or purchased at a discounted "On Sale" price
- Items that show signs of wear, alteration, or damage not present on delivery
Questions
Reach out to us on WhatsApp or email support@afriviv.co.ke for any shipping or return questions.